T-Mobile Is Forcibly Moving People on Older Plans to Some of Its Newer Ones in November. I just wanted to give you some info on how to contact T-Mobile support and what to say if you want to opt out of the forced plan migration happening in November.
T-Mobile has a couple of options for customer support. One way is through their dedicated support teams on Twitter and Facebook, known as “T-Force.” You can send them a direct message on Twitter or a message on Facebook. The first time you contact them via T-Force, you'll need to authenticate your account through a separate link.
Another option is to use the T-Mobile app. Once you're logged in, you can tap the chat icon on the top-right corner to start a conversation with support.
If you prefer to talk on the phone, you can call T-Mobile's support number at 1-800-937-8997. When you call, you'll be connected to their customer support, where you can verify your account and make your support request.
Now, if you want to opt out of the planned account migration, it's a simple process. Just let the representative know that you'd like to opt out and have the opt-out code added to your account. They should be able to do this for you without any issues. Many customers have already requested the opt-out and had it successfully added to their accounts.
Hope this helps!